Privacy and personal information
Wanted Win Casino Australia Privacy Policy
This Privacy Policy explains how Wanted Win Casino Australia collects, uses, stores, shares and protects personal information when you visit our website, create an account, use casino services or contact support. It also explains the choices and privacy requests available to Australian players.
Privacy request centre
Make a privacy request with Wanted Win Casino Australia
Use this guide to prepare a request for access, correction, deletion, marketing preferences or a question about how your information is handled. For account security, the Privacy Team may ask you to confirm account details before actioning a request.
For the fastest handling, provide the email address connected to your account and clearly state the request type. Do not send passwords, payment card numbers or one-time verification codes.
At a glance
How privacy works at Wanted Win Casino Australia
We use information only where it is needed to operate your account, provide a safer casino experience, meet legal and security obligations, improve website performance or communicate with you based on your preferences.
Information you provide
Account registration details, contact information, identity verification materials, support messages and preferences you choose to save.
Information created through use
Login activity, device and browser signals, gameplay records, transaction history, responsible gaming settings and service interactions.
Information used for protection
Security checks, fraud prevention signals, account verification records and information needed to investigate suspicious activity.
Send your request
Choose the relevant privacy option in support and use the email address linked to your account.
Confirm identity
We may request proportionate account verification to help prevent unauthorised access to your information.
Review the request
The Privacy Team assesses the request, relevant account records and any applicable legal or security restrictions.
Receive an outcome
We provide the available response through a secure channel and explain any limits that apply to the request.
Collection and use
Information we collect and why we use it
The types of information we handle depend on the services you use, your account settings and the support or security actions needed for your account.
Main purposes for processing account information
These categories help explain why personal information may be used during the customer journey.
Privacy protection checkpoints
Important safeguards are applied at different stages of your account experience.
| Information category | Examples | Why it may be used | Player control |
|---|---|---|---|
| Account details | Name, date of birth, account email, mobile number, username | Account setup, service delivery, communication and account recovery | Review and update relevant information in your account or contact support |
| Identity and verification records | Documents or information needed to verify identity, age or account ownership | Security, fraud prevention, regulatory and responsible service obligations | Ask support about verification status or document handling |
| Usage and device data | Browser type, IP address, device identifiers, login times, cookie preferences | Website functionality, security monitoring, troubleshooting and performance improvement | Manage cookie choices where available and adjust browser settings |
| Transaction and gameplay records | Deposits, withdrawals, game activity, bonus use and account limits | Provide services, maintain account records, prevent misuse and support responsible gaming tools | Access account history and ask support questions through secure channels |
Sharing and storage
When information may be shared or retained
Wanted Win Casino Australia does not treat personal information as a product for sale. Information may be shared only where needed to operate services, protect users, comply with obligations or respond to lawful requests.
Typical information-sharing context
The mix below illustrates the functional categories that may require carefully controlled information handling.
sharing
- Platform operations36%
- Payments and verification25%
- Security and fraud prevention21%
- Legal and compliance18%
Retention decision factors
Retention periods vary because different record types have different operational, legal, dispute-resolution and security needs.
| Recipient or context | Purpose | Information that may be relevant | Safeguard focus |
|---|---|---|---|
| Technology and hosting providers | Operate, maintain and secure the website and player account environment | Technical account data, service logs and limited identifiers | Access limited to the service required and managed under appropriate arrangements |
| Payment and verification partners | Process permitted transactions, confirm account ownership or conduct checks | Transaction details, identity-related information and account identifiers | Security controls and need-to-know handling |
| Professional advisers and regulators | Respond to legal obligations, disputes, investigations or lawful requests | Information relevant to the specific request or obligation | Disclosure assessed against applicable requirements |
| Group or service partners | Support service delivery, account protection and operational administration | Only information needed for the identified support activity | Controlled use and confidentiality expectations |
Your choices
Privacy controls available to Australian players
Depending on your circumstances and applicable requirements, you may be able to ask questions about your personal information, request access or correction, change communication preferences or raise a concern about privacy handling.
- Access: Request information about the personal information held in connection with your account, subject to identity checks and any relevant restrictions.
- Correction: Ask us to correct personal information that is inaccurate, incomplete or out of date. Some details may be editable directly in your account.
- Marketing preferences: Change promotional communication preferences through account settings or the unsubscribe option included in eligible marketing messages.
- Cookies and browser controls: Use the available cookie controls and browser settings to manage certain non-essential technologies. Essential cookies may still be needed for secure website operation.
- Privacy concerns: Contact the Privacy Team first so we can investigate and respond. You may also seek independent privacy guidance through the Office of the Australian Information Commissioner.
Important account-security note: deleting or restricting certain information may not always be possible where we need to retain it for security, dispute handling, responsible gaming, transaction records or legal obligations. Where a request cannot be completed in full, we will explain the relevant reason.
For general privacy information in Australia, you can visit the Office of the Australian Information Commissioner privacy resources.
Cookies and technology
How cookies and similar technologies support the website
Cookies and comparable technologies can help Wanted Win Casino Australia remember selected settings, maintain secure sessions, understand website performance and reduce unnecessary friction when you return to the site.
Essential technologies
Help the website operate securely, maintain sessions, prevent misuse and remember security-related choices.
Preference technologies
Help retain language, accessibility and other available settings to make the site easier to use on future visits.
Performance technologies
Help identify website errors, page-speed issues and user-experience improvements without changing your account balance or gameplay outcomes.
Need assistance?
Contact Wanted Win Casino Australia about privacy
Use the secure account support pathway to ask about this Privacy Policy, update personal details, manage marketing preferences or submit a privacy request. Please include the email address connected to your account and avoid sharing sensitive credentials in messages.
